MyAlex Web Login

What is MyAlex Web Login?

MyAlex Web Login makes interacting with Alexandria’s websites easier.

Today all government websites are expected to provide online, self-service features to their residents and customers. Those features require login accounts – usernames and passwords. Nobody likes keeping track of lots of usernames and passwords. MyAlex Web Login is a login system that’s used by our most popular self-service website features so you don’t have to keep track of multiple login accounts.

In fact, for most people MyAlex Web Login means you can use a website login account you already have – no new passwords to manage!

MyAlex Web Login also allows you to maintain a profile of basic contact information so that you won’t have to re-type that information when you use new website features. For instance, if you log in with Facebook your email address will be filled in for you when you go to the Online Permit Center or request a service with Call.Click.Connect.

Where Can I Use MyAlex Web Login?

  • Residents can create and print Guest parking permits at home – no more going to City Hall and waiting in line!
  • Individuals can keep track of all their Call.Click.Connect. service requests, including “private” requests not visible to others
  • Property owners, contractors, and others can initiate, check the status of, and make payments for eight different types of inspection-requiring permits online.
  • Individuals can post comments on the websites of more than two dozen City initiatives.
  • Businesses and tour operators can check availability, obtain, and print tour bus parking permits any time.
  • Reporting an ice-covered road via SnowReport? Your contact information is filled in for you.

What Else is Planned for MyAlex Web Login?

  • Keep Me Logged In – no more having to log in again every day
  • Web Calendar Integration – quickly star events you’re interested in and make your own personalized calendar of City events for  your iPhone, tablet, desktop software like Microsoft Outlook, or publishing on your blog

How Does Logging In with Facebook, Google+, and Yahoo Work?

When you choose one of these options, MyAlex Web Login sends you to the Facebook, Google, or Yahoo website with a special link telling that site that we would like to verify that you are logged in and obtain some basic information like your primary email address. MyAlex Web Login does not request permission to act on your behalf, does not ask for access to any friend or contact lists, does not ask for permission to see private content, etc. We require your email address so that we will have some means of contacting you about your login account.

When you approve sharing your email address and basic profile information with us, you can use any website feature that requires MyAlex Web Login without setting up a new username and password.

What if I Don’t Want to Log in with Facebook, Google, or Yahoo?

That’s OK! You can create a login account just for our MyAlex Web Login system. Just choose a username and password, and provide us your email address so you can use the “forgot password” feature if you ever need to. We have no way of “seeing” what your password is – the email-based password reset feature is the only way you can regain access to your login account.

What if I Forget My Facebook, Google, or Yahoo Password?

You will need to use the Facebook, Google, or Yahoo websites to restore your access there before using that system again with MyAlex Web Login.

Can I Switch Login Methods? Use Google+ Today, Facebook Tomorrow?

No. Even if Facebook and Google both have the same primary email address listed for you, your Google-based MyAlex Web Login account will be treated separately from your Facebook-based MyAlex Web Login account.

What if I Need Support?

If you encounter trouble using MyAlex Web Login, please open a service request through Call.Click.Connect. or call our Customer Connection Center at 703.746.HELP (703.746.4357).