BEGIN:VCALENDAR
CALSCALE:GREGORIAN
DESCRIPTION:The City of Alexandria and the Alexandria Economic Development
  Partnership (AEDP) are sponsoring free training sessions for employees w
 orking in businesses and organizations throughout the City who regularly 
 interact with customers. \n\nPartnering with the National Center for Conf
 lict Resolution (NCRC)\, the 2 hour interactive virtual sessions will hel
 p employees hone their skills\, and assure they are prepared to respectfu
 lly respond to the emotions of clients/customers to achieve better outcom
 es. \n\nWith increased demand on employees to encourage/enforce social di
 stancing and wearing of face coverings\, these skills are of great import
 ance! \n\nEffective October 1\, face coverings are now required in indoor
  and outdoor public places\, to help prevent the spread of COVID-19. The 
 ordinance passed by the Alexandria City Council expands on a state execut
 ive order that has required masks in most indoor public settings since Ma
 y 29. \n\nAttendees will learn how to: \n\n? Manage unique challenges tha
 t arise in managing conflicts with clients. The axiom "the customer is al
 ways right\," has its merits\, but it is often challenging for front-line
  staff to effectively manage these situations. \n\n? Navigate clients who
  feel "wronged" and who are intent to vent their anger on the nearest rep
 resentative of the organization they believe has injured them- staff are 
 expected to turn the situation around and make the customer happy. Not ea
 sy when one feels personally attacked for something that they may or may 
 not have control over. \n\n? Effectively explain policies or practices\, 
 avoiding escalation in favor of resolution.
METHOD:PUBLISH
PRODID:-//github.com/rianjs/ical.net//NONSGML ical.net 4.0//EN
SUMMARY:VIRTUAL: Conflict Resolution Training for Alexandria Busine on Oct
  20\, 2020
VERSION:2.0
X-PUBLISHED-TTL:PT12H
X-WR-CALDESC:VIRTUAL: Conflict Resolution Training for Alexandria Busine o
 n Oct 20\, 2020
X-WR-CALNAME:VIRTUAL: Conflict Resolution Training for Alexandria Busine o
 n Oct 20\, 2020
X-WR-TIMEZONE:US/Eastern
BEGIN:VEVENT
CATEGORIES:Business Development
CATEGORIES:Business Events
DESCRIPTION:To verify info please see https://apps.alexandriava.gov/Calend
 ar/Detail.aspx?si=33424\n\nThe City of Alexandria and the Alexandria Econ
 omic Development Partnership (AEDP) are sponsoring free training sessions
  for employees working in businesses and organizations throughout the Cit
 y who regularly interact with customers. \n\nPartnering with the National
  Center for Conflict Resolution (NCRC)\, the 2 hour interactive virtual s
 essions will help employees hone their skills\, and assure they are prepa
 red to respectfully respond to the emotions of clients/customers to achie
 ve better outcomes. \n\nWith increased demand on employees to encourage/e
 nforce social distancing and wearing of face coverings\, these skills are
  of great importance! \n\nEffective October 1\, face coverings are now re
 quired in indoor and outdoor public places\, to help prevent the spread o
 f COVID-19. The ordinance passed by the Alexandria City Council expands o
 n a state executive order that has required masks in most indoor public s
 ettings since May 29. \n\nAttendees will learn how to: \n\n? Manage uniqu
 e challenges that arise in managing conflicts with clients. The axiom "th
 e customer is always right\," has its merits\, but it is often challengin
 g for front-line staff to effectively manage these situations. \n\n? Navi
 gate clients who feel "wronged" and who are intent to vent their anger on
  the nearest representative of the organization they believe has injured 
 them- staff are expected to turn the situation around and make the custom
 er happy. Not easy when one feels personally attacked for something that 
 they may or may not have control over. \n\n? Effectively explain policies
  or practices\, avoiding escalation in favor of resolution. \n\nLocation:
   Virtual Only\nAudience: Anyone may attend\nTags: Business Development\,
  Business Events\n\nImport this event into your calendar: http://apps.ale
 xandriava.gov/Calendar/iCal.aspx?id=1&si=33424\n\nWeb resources:\n\nRegis
 ter\nhttps://www.eventbrite.com/e/conflict-resolution-training-for-alexan
 dria-businesses-tickets-124151732173\n
DTEND:20201020T150000Z
DTSTAMP:20201016T221052Z
DTSTART:20201020T130000Z
LOCATION: Virtual Only
SEQUENCE:5
STATUS:CONFIRMED
SUMMARY:VIRTUAL: Conflict Resolution Training for Alexandria Busine
TRANSP:TRANSPARENT
UID:75e1236f-21e4-4dc0-b2e7-295a8b894730
URL:https://www.eventbrite.com/e/conflict-resolution-training-for-alexandr
 ia-businesses-tickets-124151732173
X-ALT-DESC;FMTTYPE=text/html:To verify info please see <a href="https://ap
 ps.alexandriava.gov/Calendar/Detail.aspx?si=33424">https://apps.alexandri
 ava.gov/Calendar/Detail.aspx?si=33424</a><br />\n<br />The City of Alexan
 dria and the Alexandria Economic Development Partnership (AEDP) are spons
 oring free training sessions for employees working in businesses and orga
 nizations throughout the City who regularly interact with customers. \n<b
 r />\n<br />Partnering with the National Center for Conflict Resolution (
 NCRC)\, the 2 hour interactive virtual sessions will help employees hone 
 their skills\, and assure they are prepared to respectfully respond to th
 e emotions of clients/customers to achieve better outcomes. \n<br />\n<br
  />With increased demand on employees to encourage/enforce social distanc
 ing and wearing of face coverings\, these skills are of great importance!
  \n<br />\n<br />Effective October 1\, face coverings are now required in
  indoor and outdoor public places\, to help prevent the spread of COVID-1
 9. The ordinance passed by the Alexandria City Council expands on a state
  executive order that has required masks in most indoor public settings s
 ince May 29. \n<br />\n<br />Attendees will learn how to: \n<br />\n<br /
 >? Manage unique challenges that arise in managing conflicts with clients
 . The axiom &quot\;the customer is always right\,&quot\; has its merits\,
  but it is often challenging for front-line staff to effectively manage t
 hese situations. \n<br />\n<br />? Navigate clients who feel &quot\;wrong
 ed&quot\; and who are intent to vent their anger on the nearest represent
 ative of the organization they believe has injured them- staff are expect
 ed to turn the situation around and make the customer happy. Not easy whe
 n one feels personally attacked for something that they may or may not ha
 ve control over. \n<br />\n<br />? Effectively explain policies or practi
 ces\, avoiding escalation in favor of resolution. \n<br />\n<br />Locatio
 n:  Virtual Only\n<br />Audience: Anyone may attend\n<br />Tags: Business
  Development\, Business Events\n<br />\n<br />Import this event into your
  calendar: http://apps.alexandriava.gov/Calendar/iCal.aspx?id=1&amp\;si=3
 3424<br>\n<a href="https://www.eventbrite.com/e/conflict-resolution-train
 ing-for-alexandria-businesses-tickets-124151732173">Register</a><br>\n
X-COA-DTSTAMP:20201016T221052Z
END:VEVENT
END:VCALENDAR